Customer service stands TH Plastics apart from their competition – according to client Danny Shaw.
Danny, Senior Project Manager / Process Manager at Jarden Process Solutions UK – Newell Brands, has worked with the Glossop-based ancillary solutions provider on a number of projects and has always been impressed.
Danny has been dealing with TH Plastics for a number of years and was first introduced to them when looking for a specific piece of machinery – a liquid dosing unit.
After contacting Moretto directly, he was put in touch with TH Plastics – who are the sole UK distributor of their machinery.
After a small initial order, Danny’s team at BD Medical soon added TH Plastics to their preferred supplier list.
Danny, who has also worked with TH Plastics during his position as Subject Matter Moulding Expert at Philips Avent, said: “Dave Middleton and Rick Collins from TH Plastics came along and were contracted to do some work on the material silos. On the back of the work they carried out, they also got other deals for the boxing conveyor belt system.
“They are well-known in the industry and they are genuinely there to help. The team, particularly Dave, senior technical manager and senior shareholder, would think nothing of getting in his car and driving for hours to resolve any issues for clients.”
TH Plastics has since installed a number of machines including hoppers, dryers and master batch micro-dosers. They have also installed all the material feed systems in the class 7 clean rooms and the new compression blow moulding cell for Jarden Plastic Solutions – Newell Brands.
Danny added: “TH Plastics offer a turnkey solution and you have one point of contact that you get to know and trust. They have the advantage of being the sole UK supplier of Moretto, but even without that selling point, they give excellent after sales support and always have done.
“If you have an issue, TH Plastics are there. Their customer support is excellent and they bend over backwards to help.
“It’s very important to use a company that you trust to help reduce down time. With some suppliers you get an engineer within days, but TH Plastics will try to be there on the same day and, if we need replacement parts they normally arrive the following day.
“They have contributed towards significant savings at the companies I have worked for which is why they are a preferred supplier. It’s a solid relationship all round and I would recommend them to anyone looking to improve efficiencies, reduce downtime and increase output in the plastics industry. They’re a great company to deal with.”